One of the most important things you can do before you start a business blog is research whether your customers and audience actually want one. It’s all well and good saying, “Well, our competition has a blog – we should too!”. But that’s just setting yourself up for failure.
Look at your customer base; are they the kind that read blogs? Are they mobile-led (which would suggest a blog-friendly audience)? Are they computer-literate?
A slaughterhouse in Moldova is probably not going to need a blog; a hospitality industry business probably should have one. Ask your customers if they’d be interested in a blog – a questionnaire, an email, when they’re in your store, etc.
Having a ready audience will immediately increase your chances of having a decent corporate blog.
Just as important as the research angle is the strategy one. If you launch a business blog and you don’t have defined goals with it, you’re just wasting valuable time and resources in maintaining it.
Will it be for lead generation? Will it be to promote your business’ thought leadership? Is it to handle service questions, or give the latest news on product or company updates? Is it to get to know your customers better and what makes them tick?
Have a solid strategy in place on what you want to achieve, and how you wish to achieve it. Then set timelines in place to measure how you’re doing, and adapt accordingly.
You wouldn’t go into business with a clear goal and plan – why would you do anything different with another angle of your business?
If there’s one thing that blog readers hate, it’s inconsistency. This can be across multiple areas – publishing posts, comment systems (yes, I’m guilty of this one!), voice, editorial, writers and more.
And there’s a simple reason for this – there are currently between 180 and 200 million blogs out there, and reader interest is becoming shorter and shorter as publications vie for eyeballs. So if you’re confusing your reader with ever-changing positions on your blog, they’ll more often than not decide it’s not worth hanging around.
If you want to keep your readers and grow your blog, be consistent.
If you’re going to post once a week, make it the same day and the same time of day. If you’re going to post 2-3 times a week, keep it the same days.
If you’re going to be primarily a text blog, remain that way. If you’re going to be a video-led blog, be that blog. You can mix things up now and again, but keep the prime focus the one you set up yourself up as.
Keep the tone consistent. if you’re going to be a serious blog, remain in a serious tone. If you’re looking to show the fun side of your business, highlight that with pictures and a lighter tone. If you keep to the goals you set out with, and the way you set out reaching them, it’ll cause less confusion and encourage readers to stay with you.
One of my biggest bugbears is when I speak with business owners and ask them about analytics and measurement, and how they’re tracking their success based on their goals, and they reply with a blank stare and an, “Uh….” soundbite.
If you’re not tracking your activity, how do you expect to know if you’re succeeding; where you’re succeeding; where you need to adapt and more?
The best of it is, you can track all this stuff for free (with the exception of cost of man hours to do so).